The Leo Hotels – Mokshada Suites, Mussoorie

At The Leo Hotels – Mokshada Suites, we respect the privacy of our guests and are fully committed to safeguarding any personal information shared with us. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website or services.

Information We Collect

To provide you with a seamless and personalized experience, we may request certain personal information, including but not limited to:

• Full name
• Contact number
• Email address
• Residential address
• Payment details (credit/debit card or other payment methods)
• Booking and stay-related preferences

This information is collected only when voluntarily provided by you, such as during reservations, inquiries, or direct communication with our team.

Website Browsing

Visitors who browse our website without making a booking or inquiry are not required to provide personal information. We do not collect or store personal data unless it is knowingly and willingly shared by the user.

Use of Information

Personal information collected is used strictly for:

• Processing reservations
• Confirming bookings
• Billing and payment processing
• Responding to inquiries or service requests
• Improving guest experience and communication

Your data will never be sold, rented, or shared with third parties, except where required by law or for secure payment processing.

Data Security

We maintain appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, loss, or disclosure. All guest information is treated with strict confidentiality.

Hotel Policy

The Leo Hotels – Mokshada Suites, Mussoorie

To ensure a safe, comfortable, and compliant stay for all guests, the following hotel policies apply:

Identification Requirement

As per government regulations:

• All guests above 18 years of age must present a valid government-issued photo ID at the time of check-in.
• Accepted IDs include:
  • Aadhaar Card
  • Driving License
  • Voter ID
  • Passport
  • Ration Card

Guests without valid identification will not be permitted to check in.

Age Policy

• The primary guest checking in must be at least 18 years old.
• Children aged 6 to 12 years must be accompanied by an adult. Additional charges may apply based on age and selected meal plan.

Check-In & Check-Out

• Standard Check-In Time: 01:00 PM
• Standard Check-Out Time: 11:00 AM

Early check-in and late check-out are subject to availability and may attract additional charges. Guests are advised to contact the hotel in advance for such requests.

Booking Confirmation

• A confirmation email containing the hotel’s contact details will be sent upon successful booking.
• Guests may reach out directly to the hotel for any special requests or assistance.

Tariff & Charges

• Room tariffs are inclusive of applicable GST.
• Charges for additional services such as room service, snacks, beverages, telephone usage, or any other optional facilities are not included in the room tariff and will be billed at the time of check-out.